Terms & Conditions

Refund Policy

We Want You To Love Your Shopping Experience With Us, But If Something Isn’t Right, Do Kindly Let Us Know.

As A Standard Company Protocol Across All Direct Point Of Sales, Arabellaa Does Not Endorse Any Return Or Exchange Policy Irrespective Of A Domestic Or International Order, Neither On Off The Rack Nor On Made To Order Pieces Except In Case Of The Below Mentioned Exceptional Scenarios:

1. If The Merchandise You Have Ordered From Us Is Not Received In Good Condition, Is Damaged Or Defective.
2. If There Is An Irreparable Technical Issue With An Altered/Ordered Piece Against The Client Specifications, For Example – Sizing Issue, Fabric Covering, Colour Mismatch, Length Issue, Etc.
3. If There Has Been An Unprecedented Delay In Your Order And Arabellaa Has Not Notified You Of The Same, Within 1 Week From The Date Of Order Placed.

In All The Above Scenarios, The Client Must Notify Arabellaa.Com About The Issue Over A Call Or Whatsapp During Business Hours But Most Importantly With An Email Stating The Concerns Clearly Along With The Images Of The Problem Areas In The Outfit Within 24 Hours Of Receiving It.

However, It Is Only After Receiving An Acknowledgment Of The Same From Arabellaa.Com, You May Send The Outfit Back To Us For The Necessary Corrective Actions. Unsolicited Returns Will Not Be Received Without Authorization. The Customer Will Be Responsible To Pick-Up Products Sent Without Prior Intimation. Once The Garment Is Received By Arabellaa, Please Be Informed That The Sole Discretion Of Accepting The Return And/Or Exchange Of The Rejected Piece Lies With Arabellaa.Com Only Based On The Timelines And Quality Of The Returned Piece. While Returning The Outfit Please Ensure That The Merchandise Is Unused, And Is In A Properly Sealed Condition As You Received It, With Its Original Packaging.

The Decision However Will Be Taken Within 2-3 Business Days Of Receiving The Outfit And You Will Be Duly Notified Of The Same.

All Approved Returns And/Or Exchanges Are Given In The Form Of Credit Notes With A Maximum Validity Of 2 Months And Are Redeemable Solely At Arabellaa.com. The Credit Notes Can Be Redeemed During The End Of Season Sale Period As Well.

Disclaimer

1. All Credit Notes Issued Are For The MRP Amount Only And Do Not Include Any Applicable Shipping/Duties Or Tax Amount.
   2. No Returns Or Exchanges Are Allowed On Discounted Outfits.

Order Cancellation Policy

You Have The Option Of Cancelling Your Purchase And Claim A Refund. However, This Is Only Allowed For 24 Hours From The Time Of Purchase. In This Case, A Refund In The Form Of A “Credit Note” Will Be Initiated Within 7 Business Days From The Date Of Order Cancellation. The Credit Note Will Be Valid For 2 Months From The Date Of Order Cancellation. For Any Cancellation Requests Received After 24 Hours From The Time Of Purchase, Arabellaa Shall Have No Liability In Relation To Any Claim For A Refund.

Disclaimer

1. In Case You Wish To Change Your Order, Any Difference In The Price Of The Revised Order Shall Be Payable Prior To Updating Your Order.
   2. If The Price Of The New Order Is Lesser Than The Original Order, A Credit Note Will Be Issued Against The Balance Amount.

Delivery & Shipping Policy

The Estimated Time To Ship Will Differ Depending On The Respective Delivery Deadlines Mentioned Against Each Product. Our Products Are Shipped As Per The Timelines Mentioned On The Product Page. The Delivery Lead Time Is About 4-12 Days From The Date Of Dispatch For Domestic And International Orders Respectively. All The Shipping Details Will Be Shared Over An Email With You. 

All International Orders May Be Subject To Import/Custom Duties Or Local Taxes, Which Are Levied By The Importing Country You Are In And As The Recipient, You Are Liable To Clear The Payment Of These To Release Your Order From Customs On Arrival. We Advise Checking With Your Local Custom Authorities To Find Correct Information On Import Duties From India.

When you order from www.arabellaa.com, you agree to these terms:

We ship from Mumbai, India.

Depending on your location, we use Delhivery or Bluedart for express shipping (with an extra charge).

You’ll get a confirmation email when you place an order.

We aim to ship your order quickly.

Once shipped, you’ll receive an email with a tracking number to follow your package.

We work to minimize shipping delays.

Provide a complete and accurate address with special instructions if needed. Make sure someone’s there to receive the order. Incorrect info means we can’t be responsible for lost shipments.

We deliver from Monday to Saturday. The delivery partner will attempt twice for delivery by calling. If not successful, packages come back to us. Additional fees may apply for more attempts or address changes after scheduling. Please allow 7 to 14 working days from date of order placed for delivery.

We cannot be held liable for any delay and/or extension in delivery time caused by the courier company carrying your package. We will be there to guide you and help with the tracking.

For Any Queries Regarding Delivery Please Email Us At 

orders@arabellaa.com

Kindly Refer To Our Terms And Conditions For Further Information.