Free Shipping on all orders over ₹3200

FAQs

At this moment we do not have a return policy. If the garment that you have purchased is not the right size we will exchange the size for you or for another item within 14 days of the delivery. Please ensure that the garment if returned is unused, is in the original packaging and has all the original tags. Once we receive the returned package, Team Arabellaa will review the reason for exchange and based on the jurisdiction we will process the exchange.
 
 
-Send us an email within 14 business days of receiving the package orders@arabellaa.com
If the number of the days exceeds then the item will not be accepted for an exchange.
 
-The team will revert with an email confirming the exchange along with a return order number.
 
-Pack the garment in its original packaging with all the original tags and a pick up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the exchange and the package will be sent back.
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it as long as it has been returned within 14 days of purchase. Please note that the wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at orders@arabellaa.com
 
Please mention the order number in the subject line. In the email please mention the reason for the claim along with images of the damage. We will replace the item as soon as possible.

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement.

Your order will be delivered within 7 to 14 working days.
The shipping cost is Rs. 130 and we provide free shipping for orders above Rs. 3200

 

We are located in Andheri, Mumbai.
 

 

You can refer to the size guide that is provided on our website and for any further assistance you can connect with us through customer service on contact@arabella.com
If you wish to cancel an order, you can email us regarding the same via email on order@arabella.com or contact our customer service number provided in the website, within 2 days of placing the order.
 

 

Yes we do offer cash on delivery.
In case of any queries, you can contact us on 8850426304 between 11 am to 6 pm from Monday to Friday.

Returns/Exchange

At Arabellaa we work hard to provide our customers with latest fashion at great quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 30 days of delivery.
To exchange a product, email us on contact@arabellaa.com with your order number and reason for exchange or you can also call our customer Care Team on +91 8850426304 (Working hours: Monday to Saturday, 10 am to 7 pm).

 

You can connect with us over a call or email and we will arrange a return pick up for you.

• Items once sent for exchange will be inspected.
• Tags must be maintained and not be removed.

We do not accept returns unless the product received is faulty or damaged. However, we are happy to take an exchange request forward.
Kindly note than an order can be exchanged only once.