At this moment we do not have a return policy. If the garment that you have purchased is not the right size we will exchange the size for you or for another item within 7 days of the delivery. Please ensure that the garment if returned is unused, is in the original packaging and has all the original tags. Once we receive the returned package, Team Arabellaa will review the reason for exchange and based on the jurisdiction we will process the exchange.

 

 

-Send us an email within 7 business days of receiving the package orders@arabellaa.com

If the number of the days exceeds then the item will not be accepted for an exchange.

 

-The team will revert with an email confirming the exchange along with a return order number.

 

-Pack the garment in its original packaging with all the original tags and a pick up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the exchange and the package will be sent back.

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it as long as it has been returned within 7 days of purchase. Please note that the wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at orders@arabellaa.com

 

Please mention the order number in the subject line. In the email please mention the reason for the claim along with images of the damage. We will replace the item as soon as possible.