The Exchange process
In Case of Faulty/Damaged Garment
Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will replace it as long as it has been returned within 7 days of purchase. Please note that the wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at orders@arabellaa.com
Please mention the order number in the subject line. In the email please mention the reason for the claim along with images of the damage. We will replace the item as soon as possible.
In Case of Out-of-Stock Garments
Terms & Conditions:
Exchanges may take up to 14-20 business days depending on the availability of exchange products and weather conditions. Items once sent for exchange will be inspected.
Tags must be maintained and not removed.
In the highly unlikely event that your item should have a manufacturing defect please reach out to us at orders@arabellaa.com with images for us to resolve the issue.
We are a make to order brand, we can still do size or product exchanges for an extra cost of Rs. 199. To pay, use UPI scan code or bank transfer. Email us at orders@arabellaa.com within 7 business days of getting your package. If you wait longer, we can’t accept the exchange. Once we confirm the payment the exchange process will be taken forward.
In case of customised products, there won’t be any exchange.
If you send items back to us without our written approval, we won’t consider them for exchange. We will also not be responsible for any loss, damage, or resending.
Once we approve an exchange and you pay Rs. 199, we’ll arrange to pick up the item from you. After we receive it at our facility, we’ll send out the exchange.
Pack the garment in its original packaging with all the original tags and a pick up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the exchange and the package will be sent back.
We do not accept returns however we are happy to take an exchange request forward.
