FAQ

 

To shop at Arabellaa.com do I have to register? If yes, why?

You need to register at Arabellaa.com so that we can enhance your shopping experience every time you visit us. You get a welcome voucher to avail an exclusive discount and we keep you updated on your orders and exchanges through SMS/email. Though we allow you to shop as a guest, we automatically register you.

 

How do I register myself?

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from arabellaa.com

 

Do I need to give my email ID and mobile number for registration?

Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

 

Is my personal information secure at arabellaa.com?

Please be rest assured that your information is secured with us. Please do refer to the Privacy policy for further information.

 

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

 

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

 

I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at sign in/login page. An email with a link to generate a new password will be sent to your registered email Id.

 

If I need to update my account information, what steps do I follow?

Login into arabellaa.com, click on “My Account” and update information under your profile.

 

How do I unsubscribe from your services?

To unsubscribe to our newsletters and updates, simply click on the unsubscribe button given at the bottom of every newsletter.

 

I am based out of India and I want to place an order with a delivery address in India. Is it possible?

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.

 

Which category products do you sell online?

arabellaa.com is an online fashion store catering to women’s fashion categories like apparels, accessories and more.

 

How do I know my size?

We have provided a size chart for each and every category, which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.

 

How can I use a voucher in the ‘My Account’ section to place an order?

Add product/s to your cart and proceed to checkout, and enter the voucher code in the apply gift coupon section.

 

Why do I need to place a pre-paid order for a bill amount of INR 500?

For all order below INR 500, we request you to place only online orders. We do not charge any cash on delivery charges thus do not allow COD orders for below INR 500.

 

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on the quantity that you can order.

 

How do I apply the voucher provided to me?

Add product/s to your cart and proceed to checkout, and enter the voucher code in the apply gift coupon section.

 

Do you take orders over the phone?

We are happy to do so and at present place only Cash On Delivery orders for you.

 

My order is placed. What happens next?

You will receive a CONFIRMATION email. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed.

 

What payment methods are accepted on arabellaa.com?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

 

Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by arabellaa.com to the relevant government authorities.

 

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

 

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

 

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and us, unfortunately, won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

 

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

 

Can I cancel an order?

Yes, you may cancel an order within 12 hours from the time of placing the order. Simply write to us on info@arabellaa.com with your order number and we will cancel your order.

 

Why was my order cancelled by arabellaa.com

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

 

Do you deliver out of India?

We do deliver on request. Kindly contact us for further information.

 

What happens if I am not available when you deliver the merchandise?

For all Online Order, our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this, it may be re-dispatched as per customer’s request.

In a case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

 

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.


 

What are the shipping charges and/or are there any additional charges?

Orders over INR 2500 are subject to free shipping, however, for orders below INR 2500 shipping charges vary on the shipping pin code.

 

What is the stipulated delivery time for an order?

Depending on your location delivery may take 3 to 7 working days after the order is dispatched from our warehouse.

 

What is the validity of the TAKE500 voucher?

This voucher is credited to your account on a new registration to our website and is valid for 1 month only.

 

Can I use TAKE500 voucher on all items?

It is not applicable for purchase of sale items and cannot be combined with other promotions/offers.

 

What are the terms and condition of the TAKE500 voucher?

To place an order to avail this voucher discount you need to add minimum INR 2500 worth of product/s to your cart.

This is one-time use voucher and can be used for COD and online orders and is non-refundable.

 

What is the validity of a promotional voucher?

These vouchers are limited-time promotions and their validity will be specified accordingly.

 

Can I use this voucher on all items?

It is not applicable on the purchase of sale items and cannot be combined with other promotions/offers.

 

What are the terms and condition of this voucher?

The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

 

Where do I apply the promotional voucher?

Add product/s to your cart and proceed to checkout, and enter the voucher code in apply promo code section.

 

Can I club two vouchers?

No two promotions/offer can be clubbed. At present we do not allow you to club exchange/refund vouchers with promotional vouchers.

 

How do I exchange the product/s?

You can write to our customer care team on info@arabellaa.com or call us on +91 8850426304 to raise an exchange request.

 

When will my exchange item be shipped?

Exchange items are shipped within 24-48 hours after the item returned has passed quality checks.

 

What categories fall under non-returnable categories?

Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

     Sleepwear

     >  Lingerie

     Swimwear

     >  Beachwear