Please Note: As per company policies, we do not accept a return unless the product is damaged or not delivered in an acceptable condition. However, products are subject to an exchange within a period of 15 days after purchase.
We at Arabellaa work hard to provide our customers with the latest fashion at an impeccable quality and amazing prices. If you did not like the fit, colour or design simply exchange the product within 30 days of delivery.
To exchange a product, you can get in touch with our customer care team by calling us on +91 22 – 67413878. (Working hours: Monday to Saturday, 11 am to 9 pm) or email us at email@example.com.
Need to exchange? – Few points to remember
> Exchange requests need to be within 30 days of the delivery of the product.
> All returned items must be unused and unwashed for hygiene reasons and returned with original packaging and tags in place. Items without tags will not be accepted.
> In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snapshot at firstname.lastname@example.org
> If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
> Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
> Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Following product categories fall under "No Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
> Beauty products
> Any freebies
How do you exchange?
Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners. Kindly mention to the customer care executive if you need a reverse pick up at the time of making an exchange request.
Self-ship: In case our courier partner does not service your pin code, you will have to self-ship the product(s) back to us, to reach our Returns Department.
Shipping Address for self-ship product/s: -
103, Anushka building, Oshiwara, Andheri west, Mumbai 400053. India.
What after you raise an exchange request?
Once we receive your product(s) requested for an exchange, our team will examine them to make sure they comply with the exchange policies; once the product is approved a member from the customer care team will update you with a coupon code for the amount equivalent to the exchanged product which can be redeemed within 30days.
Terms & Conditions
This Exchange Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from Arabellaa.com. The policy is subject to change. Hence, please visit our website www.arabellaa.com for the latest policy.